Live Animal Shipping Policy
Please note we will do all we can if a mistake on our end is made to correct the problem.
Live Animal Orders (Isopods & Springtails)
We take great care in packaging and shipping all live animals to ensure they arrive healthy and in good condition.
Processing & Shipping
Live animal orders are typically processed within 1–3 business days.
Shipping days may be limited based on weather conditions, holidays, and carrier schedules to reduce transit risk.
Tracking information may take up to 1 hour to appear or update after the shipping label is created and the package is accepted by the carrier.
Weather & Transit Conditions
We monitor weather conditions and reserve the right to delay shipment when extreme temperatures or other conditions could jeopardize animal welfare.
Once a package is in the carrier's possession, delivery times are outside our control and are not guaranteed.
Live Arrival
Isopods and springtails are packaged using methods designed to maintain appropriate moisture and temperature during transit.
Minor variations in color, size, activity level, and population counts may occur and are considered normal.
Customers should be available to receive shipments promptly and bring packages indoors upon delivery.
Customer Responsibilities
Ensure the shipping address is accurate and secure.
Monitor tracking information and retrieve the package as soon as possible after delivery.
Provide suitable habitat conditions before animals arrive.
Issues Upon Arrival
Any concerns regarding a shipment must be reported within 1 hour of delivery.
Claims should include clear photographs of the shipping label, packaging, and animals as received.
Failure to provide required documentation within the stated timeframe may void eligibility for replacement or refund consideration.
Limitation of Liability
We are not responsible for delays, losses, or damages resulting from incorrect addresses, carrier errors, missed deliveries, package forwarding, extreme weather, or circumstances beyond our control.
By placing an order for live animals, you acknowledge the risks associated with shipping live organisms and agree to these terms.
This policy may be updated at any time without prior notice.